Interview with TeleCube Client – ​​Premium Medical Clinic

Please tell us why you decided to work with us and was it important that you could test our service and check all the features during the free trial period?
When testing your service, we had established several conditions that the virtual switchboard should meet. As it turned out, your tool perfectly matched our needs and met all expectations. A very important fact was that during the test period we were able to prepare a switchboard diagram on the Client’s panel and implement it, and thus test how it works in reality. We attached the greatest importance to testing the queuing option, because it was key for us at that time. Previously, it happened that our Clients could not reach us because our number was busy. Queuing was suppos to solve this problem, and it did.

What tasks do you currently use our headquarters for?

Your telephony is mainly used to receive calls, of which there are a lot, and to make outgoing calls. Thanks to your telephony, we manage the company more efficiently in the area of ​​communication and improve the quality of customer service. First of all, as I mentioned earlier, customers calling us will no longer hear a busy signal. Even if all of our employees are currently on calls, callers can calmly wait for a connection in the queue, knowing that the call will be connected soon.

In a situation where the caller does not want to wait for his turn and hangs up, we can check the given number on the Client panel and call him back. It is worth emphasizing that in the Client panel there is a separate tab with listed missed calls. Additionally, in the call billing itself, there are so many filters that you can easily find all the calls that interest you.

As for filters. Thanks to them and the available statistics from queues, we can check on which days and hours patients call most often. With such knowledge, it is easier to manage people who operate the telephone line and set their schedule. If in a certain time period the number of calls is particularly high, then we designate additional Binance Database people to handle calls during this period and thanks to this the waiting time of patients for a conversation is shorten. With TeleCube at our disposal, we can easily and quickly analyze the situation on the hotline and react accordingly.

What else, apart from the previously mentioned issues

would you draw the attention of other Uganda Phone Number List clinics or companies representing the When working in a clinic, we mainly use VoIP phones. But we have also had the opportunity to serve patients while working remotely. If our employee cannot come to the office, this is a very convenient solution. Then, they can talk, for example, using a mobile phone with a VoIP application. In such a situation, the employee logs into the system in the same way as if they were working stationary, but uses a different device. Importantly, they still use our numbering and the TeleCube service.

How many phone calls do you make per month and how do you rate their quality?
In the case of outgoing calls, it is about 2 thousand per month. Generally, we are satisfi with their quality. Sometimes there are some disruptions on the line, but this may be due to a temporary, worse quality of the Internet. In the case of receiving calls, their number is from 3.5 to 4 thousand per month. Very occasionally, these calls are of lower quality. I can say that they are practically carri out without any problems.